Terms & Conditions

About Client Leads

Client Leads is a lead-generation service provider that helps businesses and professionals identify potential business opportunities and prospective clients based on selected requirements such as industry, business category, location, service, and other relevant criteria.

Client Leads provides identified lead information to customers who purchase our lead-generation packages or services.

Our services are intended to assist customers in their sales, marketing, and business-development activities.

Client Leads does not guarantee that any lead will result in a sale, project, appointment, meeting, response, or specific business revenue.

Services

Client Leads may provide lead-generation services including, but not limited to:

• Business leads
• Service enquiry leads
• Potential customer leads
• B2B or B2C leads, where applicable
• Location-based leads
• Industry-specific leads
• Category-specific leads
• Other identified business opportunities based on customer requirements

The exact type, quantity, category, location, and other characteristics of leads will depend on the package purchased and the requirements agreed upon at the time of purchase.

Lead Identification

Client Leads may identify or collect lead information from publicly available and legally accessible sources, which may include:

• Public business information
• Business directories
• Websites
• Online listings
• Advertisements
• Social media platforms
• Publicly available enquiry information
• Online forms
• Other publicly accessible sources

The availability and characteristics of leads may vary depending on the selected category, location, industry, market conditions, and available information.

Package Purchase

Customers may purchase available Client Leads packages through the payment methods provided on our website.

Before completing a purchase, customers are responsible for reviewing:

• Package details
• Number or type of leads
• Applicable price
• Service description
• Delivery terms
• Refund and cancellation terms

By completing a payment, the customer confirms that they understand and accept the applicable package and these Terms & Conditions.

Lead Delivery

After successful payment and confirmation of a package purchase, Client Leads will begin processing the customer's lead requirements.

The complete delivery period may vary depending on:

• Package requirements
• Selected location
• Business category
• Lead availability
• Volume of leads requested
• Data availability
• Other operational factors

Lead delivery may be provided through the applicable Client Leads platform, dashboard, email, WhatsApp, or another communication/delivery method communicated to the customer.

The 24–48 hour period refers to the commencement of lead delivery, not necessarily the completion of the entire purchased package.

Lead Quality & Results Disclaimer

Client Leads makes reasonable efforts to provide leads relevant to the requirements selected by the customer.

However, lead-generation services depend on external market conditions and information availability.

Therefore, Client Leads does not guarantee:

• A successful sale
• A project or contract
• A meeting or appointment
• A response from a lead
• A specific conversion rate
• A specific revenue amount
• A specific return on investment
• That every lead will be interested in purchasing a product or service
• That every lead will respond to customer communication

Customers understand and accept that lead generation is a business-development service and that the final outcome depends on the customer's own sales process, communication, pricing, product/service quality, follow-up, and other factors.

Replacement of Leads

Where applicable, Client Leads may consider replacement of leads that do not meet the agreed package requirements, subject to verification and the applicable package terms.

A replacement request may be considered only where the issue is attributable to the lead information provided by Client Leads and falls within the applicable replacement conditions.

Client Leads may reject replacement requests where:

• The lead meets the purchased requirements
• The customer has already contacted or engaged with the lead
• The issue is caused by the customer's own communication or follow-up
• The customer provides insufficient information to verify the issue
• The request falls outside applicable replacement conditions
• The lead is otherwise consistent with the purchased package

Refund Policy

Once a customer completes a purchase and the payment is successfully received, the amount paid will not be refunded.

Refunds will not be provided due to:

• Change of mind
• Change in business requirements
• Failure to follow up with leads
• Failure to contact leads
• Lack of response from leads
• Failure to convert leads into customers
• Business closure or temporary suspension
• Customer dissatisfaction with business results
• Failure to achieve expected sales or revenue
• Unused or partially used services
• Customer's inability to use the purchased service

By making a payment, the customer expressly acknowledges and accepts this Non-Refundable Payment Policy.

Cancellation Policy

Once a package or service has been purchased and payment has been successfully completed, the customer cannot cancel the purchase for the purpose of obtaining a refund.

Cancellation of future services or subscriptions, where applicable, will not create a right to a refund for amounts already paid.

Any cancellation request must be communicated to Client Leads through the official contact channels.

Customer Responsibilities

Customers are responsible for:

• Providing accurate information during registration or purchase
• Selecting the appropriate package and requirements
• Providing correct business category and target location
• Maintaining accurate contact information
• Using the leads responsibly and lawfully
• Following applicable privacy and communication laws
• Conducting appropriate follow-up with leads
• Protecting account login credentials
• Not sharing unauthorized account access
• Not using the service for unlawful or fraudulent activities

Customers are solely responsible for their communication and business dealings with leads received through Client Leads.

Acceptable Use

Customers must not use Client Leads services or lead information for:

• Fraudulent activities
• Illegal activities
• Harassment
• Threatening or abusive communications
• Deceptive practices
• Spam or unlawful bulk messaging
• Activities that violate applicable laws
• Unauthorized data distribution
• Activities intended to harm individuals or businesses

Client Leads reserves the right to suspend or terminate access where misuse or violation of these Terms is identified.

Lead Information Usage

Lead information provided through Client Leads is intended for the customer's legitimate business-development and marketing purposes.

Customers must not:

• Misrepresent themselves to leads
• Use lead information for unlawful purposes
• Abuse or harass leads
• Sell or unlawfully distribute lead information
• Publish lead information publicly
• Use lead information in a manner that violates applicable laws

Customers are responsible for ensuring that their use of lead information complies with all applicable laws and regulations.

Account & Login Security

Where Client Leads provides an account, dashboard, username, password, or other access credentials, the customer is responsible for maintaining the confidentiality of those credentials.

Customers must immediately notify Client Leads if they suspect unauthorized account access, password compromise, or unauthorized use of their account.

Client Leads will not be responsible for losses resulting from the customer's failure to protect account credentials.

Payments

Payments may be processed through third-party payment gateways, including Razorpay, or other payment methods made available by Client Leads.

Customers agree to provide accurate payment and billing information.

Client Leads is not responsible for technical issues, delays, transaction failures, or interruptions caused by third-party payment providers.

Payment processing may be subject to the applicable payment provider's own terms and policies.

Intellectual Property

Unless otherwise stated, all content and materials available through the Client Leads website and platform, including website design, logos, branding, text, graphics, software, interface elements, website content, and original materials are owned by or licensed to Client Leads.

Customers may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit Client Leads content without prior written permission.

Third-Party Services

Client Leads may use third-party services for payment processing, communication, hosting, analytics, technology, or other business operations.

Third-party services may operate under their own terms, conditions, and privacy policies.

Client Leads is not responsible for the availability, performance, security, or policies of third-party services outside our reasonable control.

Service Availability

Client Leads makes reasonable efforts to keep its website and services available.

Temporary interruptions may occur because of:

• Maintenance
• Technical issues
• Server problems
• Internet or network failures
• Third-party service interruptions
• Security incidents
• Force majeure events
• Other circumstances beyond our reasonable control

Client Leads does not guarantee uninterrupted or error-free availability of the website or services.

Limitation of Liability

To the maximum extent permitted by applicable law, Client Leads shall not be liable for any indirect, incidental, special, consequential, or business losses arising from the use of our services.

This may include:

• Loss of profits
• Loss of business opportunities
• Loss of expected revenue
• Loss of customers
• Loss of data
• Failure to generate sales
• Failure of a lead to respond
• Failure of a lead to convert

The customer acknowledges that Client Leads provides lead-generation services and does not control the actions, decisions, responses, or purchasing behavior of individual leads.

Indemnification

You agree to indemnify and hold harmless Client Leads, its owners, employees, representatives, service providers, and affiliates from claims, losses, liabilities, damages, costs, or expenses arising from:

• Your misuse of Client Leads services
• Your violation of these Terms
• Your unlawful use of lead information
• Your communications with leads
• Your violation of applicable laws
• Your infringement of third-party rights
• Your unauthorized use of the platform

Suspension & Termination

Client Leads may suspend, restrict, or terminate a customer's account or access to services if the customer:

• Violates these Terms & Conditions
• Uses the service unlawfully
• Engages in fraudulent activity
• Misuses lead information
• Attempts unauthorized access
• Abuses the platform or its users
• Provides false or misleading information

Termination or suspension due to a customer's violation of these Terms does not create an automatic right to a refund.

Privacy

Your use of Client Leads is also governed by our Privacy Policy , which explains how we collect, use, store, and protect personal and business information.

By using our services, you acknowledge that you have read and accepted our Privacy Policy.

Changes to These Terms

Client Leads may modify or update these Terms & Conditions from time to time.

Changes may be made to reflect changes in our services, business practices, technology, applicable laws, or payment and operational requirements.

The latest version published on the Client Leads website will be considered the current and applicable version.

Customers are encouraged to review these Terms periodically.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising from or relating to these Terms or the use of Client Leads services shall be subject to the applicable jurisdiction of the courts having authority over Vadodara, Gujarat, India, unless otherwise required by applicable law.

Contact Information

For questions, concerns, service-related requests, or clarification regarding these Terms & Conditions, you may contact us using the information below: