Refund Policy

Non-Refundable Payments

Customers are advised to carefully review the package details, service description, pricing, lead requirements and applicable terms before completing payment.

By completing a payment, the customer expressly acknowledges and agrees that the transaction is non-refundable.

Lead Delivery

After successful payment and confirmation of the order, Client Leads will begin processing the customer's selected lead requirements.

The 24–48 hour period refers to the commencement of lead delivery and does not necessarily mean that the complete purchased package will be delivered within 48 hours.

Delivery timelines may vary depending on the selected category, location, lead availability, package requirements, volume and other operational factors.

When Refunds Are Not Available

Refunds are not available for the following circumstances:

Lead Results & Conversion

Client Leads provides identified business leads for sales, marketing and business-development purposes.

However, Client Leads does not control how a lead responds after delivery.

Therefore, refunds will not be issued because:

• A lead does not answer a call.
• A lead does not reply to a WhatsApp message or email.
• A lead does not purchase a product or service.
• A lead does not provide a project.
• A lead chooses another service provider.
• The customer does not achieve the expected conversion rate.
• The customer does not achieve the expected revenue or ROI.

The customer understands that conversion depends on multiple factors, including pricing, sales strategy, communication, follow-up, product or service quality, market conditions and the customer's own business process.

Lead Replacement

A non-refundable payment does not prevent Client Leads from considering an applicable lead replacement where a delivered lead does not meet the agreed package requirements.

Where a replacement policy applies, Client Leads may review the customer's request and determine whether the lead qualifies for replacement.

Replacement, where applicable, is a service remedy and does not constitute a monetary refund.

Replacement requests may be rejected where the lead meets the purchased requirements or where the issue is caused by the customer's own communication, follow-up or use of the lead.

Cancellation Policy

Once a package or service has been purchased and payment has been successfully completed, the purchase cannot be cancelled for the purpose of obtaining a refund.

If a customer chooses not to use a purchased package after payment, the unused amount will remain non-refundable.

Any cancellation request for future services or subscriptions, where applicable, will not create a right to a refund for amounts already paid.

Payment Processing

Payments may be processed through third-party payment gateways, including Razorpay, or other payment methods made available by Client Leads.

The payment processing service may have its own terms, conditions and policies.

Once a payment is successfully received by Client Leads for a purchased service, the payment is subject to this Refund Policy.

In case of a payment failure where the amount has been debited from the customer's bank account but the transaction has not been successfully received or confirmed by Client Leads, the customer should contact the payment provider and/or Client Leads with the relevant transaction details for investigation.

Exceptions

Client Leads generally does not issue refunds for purchased lead-generation packages or services.

However, if a refund is legally required under applicable law or is required due to a confirmed duplicate or erroneous transaction attributable to a payment-processing issue, Client Leads may review the matter based on the relevant transaction records.

Any such review does not change the general non-refundable nature of Client Leads packages and services.

Contact Information

If you have questions regarding this Refund Policy, payments, transactions or your purchased package, you can contact Client Leads using the information below.